False Everything!

<p>I received a call from a consultant from Elite mobile. She wanted to sell me the Vodacom 3G tablet. At first I declined and then asked her if she could rather sell me a Wi-Fi router. She then told me the tablet was a much better option and I would get more out of it. She said it was great quality as well. When I received the product, I proceeded to download all my usual apps, etc. Firstly, the camera’s quality is shocking, I can’t even take a decent and clear photo. There is such a delay when I try use certain apps like Dubsmash and the content doesn’t even download it just freezes. I then see an amount of R145.00 was debited off my account as an admin/activation fee, which I was NOT told about over the phone. I then see Hotspotter was automatically included at an extra R45 per month, as well as Rescuebox, which I was NOT informed about. I then called the call centre and explained my situation. They said they would listen to the recording from the initial call and revert in 7 working days. Obviously I heard absolutely NOTHING, so I called after 10 days. They had no idea who I was and they didn’t bother to track the call, which I am not surprised about. I said I don’t want to cancel anything but can they just give me the router instead as this is what I wanted in the first place!! They outright said no, not even trying to accommodate a new client who has never used Elite Mobile or Vodacom before. I am shocked by the level of service and I will never use Vodacom or Elite Mobile again! So let down by you guys. How can you cheat people like this with low-quality products and hidden costs? Disgraceful! </p>