sM
sibongile M

1 reviews | Active since May 2014

02 Sept 2022, 10:12

False Advertising

I received a call from Elite Mobile on the 28th of July, they offered me a contract of Vodacom Simcard. They said they on this Vodacom Simcard I would receive 20 gigs of anytime data and R70 airtime.

They said that the airtime and data will be loaded on the 1st of every month, to my surprise on the first of September, I only received airtime, when I call to query about this.

I got assisted by a very rude Consultant called Simphiwe, he was very rude and wasn't interested in helping me. He only told me that my contract states that I only receive airtime, and that data was a once off promotional data.

I wanted him to explain how is that possible, but he was very rude. Elite Mobile does false advertising to their potential clients, I would like to terminate my contract with immediate effect.

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Replies (1)
Elite Mobile
Elite Mobile's reply02 Sept 2022, 10:28
Official
Hi Sibongile, 

We profusely apologize for the experience that you have been through - thank you for bringing this to our attention. 

The interaction between you and the sales expert will be audited, also, we will audit the Customer Care experience with Simphiwe. 

We take Customer Satisfaction very seriously, if there is any rudeness, mislead or poor customer treatment our consultants and experts will be disciplined accordingly.  

Kind Regards, 
Elite Mobile