MW
Marius W

1 reviews | Active since Feb 2013

12 Apr 2016, 14:51

False Advertising

I was contacted by Nikita Govender on Friday 8 April '16. She was trying to sell me a Vodacom package, including a tablet and a 1GB data sim card. The big selling point was that she said I can use the sim card in any other device as I will be getting free wifi. My concern was that I do not have wifi at home. She told me (after I asked about 4 times) that I do not need wifi, this tablet will connect to Vodacom wifi at my home due to some technoology. This did not sound right so I asked her numerous times to explain how I will wifi without a signal. She said it work the same as a 3G card, where the tablet will automatically connect to the vodacom towers and I will have \mobile\" signal wherever I go. Still I was uncomfortable and phoned elite mobile back on Tuesday 12 April. The consultant said that I will get the sim and the tablet is wifi capable, as long as I am in a wifi hotspot area. This was totally contradicting. According to Nikita the conversation was recorded, so please listen to it. I have the refernece number also. This morning I cancelled the contract and really hope that I will not be charged anyway. This was total false advertising!!!!"

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Replies (1)
Elite Mobile
Elite Mobile's reply12 Apr 2016, 14:55
Official
Hello Firewire,

We have received your Hello Peter Report and sincerely apologize for any inconvenience we may have caused.
An Escalation Agent will be in contact shortly.

Kind Regards
Elite Mobile Team

Best regards,