1 reviews | Active since Aug 2018
False advertising
Received a call from Elite Mobile this morning offering to upgrade some of my Vodacom contracts wef 1 September 2025. The one contract was upgraded to the RED 3GB 100m Top-Up plan. The lady confirmed with me that this plan includes 3GB anytime data + 3 GB night owl date and 100 minutes voice calls. However, once I received the Upgrade quotation the new plan indicates NOTHING of 3 GB night own date. My question is will the 3BG date be divided in 1.5GB anytime data and 1.5GB night owl data. I specifically wrote down 3GB anytime data and 3 GB night owl data. If so, this was false advertising - the lady assured me that all calls are recorded. I tried to call her back on the umber she called me from without any success.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
Elite Mobile
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
Elite Mobile
When can I expect a call from Elite Mobile as this issue is still not resolved. You informed me yesterday that your team will give me a call to address my concern.
When can I expect a call from Elite Mobile as this issue is still not resolved. You informed me yesterday that your team will give me a call to address my concern.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
Elite Mobile
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
Elite Mobile