Failure to Provide Service and Negative Credit Impact – Elite Mobile/Vodacom

I regret the day I received a call from Elite Mobile offering me a Wi-Fi contract. I accepted the offer, and a Huawei router was subsequently delivered. However, the router was never connected. Throughout December 2024, I made numerous attempts to get assistance but was continuously passed from one representative to another, with no resolution.

Despite the lack of service, a pro-rata amount was debited from my account at the end of December. In January 2025, the router remained unconnected, yet another full monthly fee of R349 was deducted—despite no services being rendered. As a result, I chose to cancel the contract and requested that they collect their equipment.

Unfortunately, the matter has escalated further. My credit profile now reflects arrears for three months, and this has had a negative impact on my credit score. Elite Mobile has shown no willingness to resolve the issue.

Based on my experience, I would caution others to think carefully before entering into any agreements with Elite Mobile or Vodacom, especially if peace of mind is a priority.