Failure to deliver agreed product

During December I received a call from Elite Mobile thanking me for being a valued customer and offering a R4000.00 Takealot voucher if I renewed my sim card contract. Which I agreed to I was asked where the voucher must be sent and I provided my cellphone number (not the sim card related to the promotion) and explained the sim they are giving me a promotion on is a data line. I also provided my email address.

I have been calling since January at least 3 times every month asking for this voucher. The response initially was we will send it to the number you provided then I was told then sent it to the data sim which I specifically asked them not to do and that the email address on their system was incorrect. I asked the call agent to correct the information and I was told to wait.

I followed up constantly and was told the matter will be resolved. 6 months later I am being told that the Takealot voucher expired in February and they sent it to the data sim. I explained that this was never the agreement and they should resolve it because I was clear about where they must send it and I called several times prior to the voucher expiring and they delayed the process of sending it to the correct email and cell phone number.

I am beyond disappointed and they have not upheld their end of the contract, this is a direct breach.