1 reviews | Active since Jul 2010
Failure to cancel and refund
<p>I upgraded my Vodacom contract through Elitemobile. I noticed services (Hotspotter and Techtrace) which I did not request, nor was it mentioned (on the phone) and phoned customer service to cancel it. At the end of January both debitorders went through my bank account. I phoned again for cancellation and refund, got an sms that it was cancelled, but no refund was affected. I just noticed, 1 April 2017, that at least the Hotspotter is still deducted from my bank account! This must be *****! I never gave them my bank details- they obtained it from Vodacom.</p>
Good day,
Thank you for your enquiry, you will be contacted by an escalations agent.
Kind Regards, Elitemobile
Good day,
Thank you for your enquiry, you will be contacted by an escalations agent.
Kind Regards, Elitemobile
Hi Daniel
Thank you for bringing this matter to our attention and allowing us the opportunity to address the issue.
We have escalated for your refund to be processed. Please allow 7/10 days for the funds to reflect in your account.
We apologize for the inconvenience, and once again, thank you for your understanding.
Please feel free to e-mail me on *** or call us on the following number ***for further assistance.
Thank you
Elite Mobile.
Hi Daniel
Thank you for bringing this matter to our attention and allowing us the opportunity to address the issue.
We have escalated for your refund to be processed. Please allow 7/10 days for the funds to reflect in your account.
We apologize for the inconvenience, and once again, thank you for your understanding.
Please feel free to e-mail me on *** or call us on the following number ***for further assistance.
Thank you
Elite Mobile.
My problem was professionally attended to and I've received a full refund. I have increased the rating merely because of the professionalism of the employee who attended to my dispute. I have spent hours travelling to Vodacom and calling Elitemobile's call centre to no avail, before posting this on Hellopeter.
My problem was professionally attended to and I've received a full refund. I have increased the rating merely because of the professionalism of the employee who attended to my dispute. I have spent hours travelling to Vodacom and calling Elitemobile's call centre to no avail, before posting this on Hellopeter.