1 reviews | Active since Jan 2017

17 Jan 2017, 15:19

Extremely rude and patronizing

<p>Hi I am so upset and demand a call from a senior in the call centre from the outbound sales department. Today I recieved to calls form a patronizing and rude woman. She called me on my mobile number ********** 361 today (17/01/2017) introduced herself and proceeded to sell me a deal for R99.00. I stopped her and told her I'm not interested. She continued on about the deal even though I kept telling her that I am not interested and to make it worse she was laughing and making a fool of me. Eventually I hung up and she called again as soon as I answer she laughs and does not listen to me saying Im not interested. Can something be done about this. I am aware about the policies in telemarketing and that if a person requests not to be called again or that they are not interested their wishes should be granted. I would like the recording of that call to be listened to and a copy sent to me. I intend on taking legal action and thus would appreciate a response and the name and surname of this rude agent. Once more I would like your call center management to call me with an apology as well as for this woman to be taken to task before I am forced to to the legal route. I will not be harrassed on my personal phone which I myself am paying for</p>

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Replies (2)
Elite Mobile
Elite Mobile's reply17 Jan 2017, 15:24
Official

Good day,

Kindly be advised, you will be contacted by an escalations agent shortly.

Kind Regards, Elitemobile

Best regards,

Elite Mobile
Elite Mobile's reply18 Jan 2017, 10:19
Official
Good day Bassie Thank you for bringing this matter to our attention and allowing us the opportunity to address this matter. We have escalated for disciplinary action to be taken against the sales agent. We apologize for the inconvenience, and once again, thank you for your understanding. Thank you Elite Mobile.

Best regards,