Empty promises and the voice recording is not for the client.

<p>I am waiting for a voice recording or a transcript of my conversation with Elite Moblie since the end of May 2016.</p> <p>The level of service I have received from Elite Mobile is disgusting. I am so apphauled at the way I have been treated regarding this matter. I have to constantly phone Elite Mobile customer care to find out where my transcript is. I have been promised numerous times I will have the transcript at the end of the day. Well this has been happening for +-3 Months. My "case file" has been hopping between different employees at Elite Mobile and feels like no one wants to help me or assist me! I was patient and understading in the begining regarding this matter, but my patients has run out and I am one EXTREMELY dissatisfied client.</p> <p>As far as I understand the policy of recording a persons conversation, one is entilted to that recording as I want to dispute the contract that was sold to me. I will NEVER purchase a contract from Elite Mobile ever and if anyone asks me for my opion of them I will be blunt and straight to the point on how poor their level of service is. To all the people that think the recording is there to ensure you are covered or for training purposes, I would say think again as it is no use if one cannot get access to the recording.</p>