elite **** reappears
After cancelling the very dubious upgraded account that I still don't believe was my doing and having paid the account off plus receiving confirmation that the account was closed. To my surprise get a festive season call offering me an upgrade. An upgrade to what I asked the lady as I do not have an account with you. She boldly tells me yes you do. A quick credit check and what do you know. Account is back and in arrears. Clearly it is because I DO NOT have an account. How is this back? This is a clear case of *****!
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Elite Mobile's replyOfficial
27 Dec 2018, 09:07 Good Day Thank you for your enquiry, an Escalation agent will contact you shortly. Kind RegardsElite Mobile Team
Elite Mobile's reply27 Dec 2018, 09:07
Official
Good Day Thank you for your enquiry, an Escalation agent will contact you shortly. Kind RegardsElite Mobile Team
Elite Mobile's replyOfficial
09 Jan 2019, 11:00 Good Day jolene-boulton
Thank you for bringing this matter to our attention and providing us the opportunity to assist us further.
Kindly be advised your query has been resolved. We apologise for the inconvenience, and once again, thank you for being understanding.
As per our telephonic conversation, we have removed your numbers from our system and have requested assistance from IT with regards to having your details removed from our data base, please also be advised that as proud members of the DMASA (Direct Marketing Association of South Africa) we assure you that we are compliant and take customers very seriously that do not wish to be contacted. We urge you to please consider following this easy procedure to prevent any direct marketing telephonically, SMS OPTOUT followed by your ID number (this is crucial) to 39118. You can also visit the website www.nationaloptout.co.za. We will suggest if you have more than 1 mobile number that you register all your numbers on the Do Not Call list.
Kind Regards,
Customer Care
Thank you for bringing this matter to our attention and providing us the opportunity to assist us further.
Kindly be advised your query has been resolved. We apologise for the inconvenience, and once again, thank you for being understanding.
As per our telephonic conversation, we have removed your numbers from our system and have requested assistance from IT with regards to having your details removed from our data base, please also be advised that as proud members of the DMASA (Direct Marketing Association of South Africa) we assure you that we are compliant and take customers very seriously that do not wish to be contacted. We urge you to please consider following this easy procedure to prevent any direct marketing telephonically, SMS OPTOUT followed by your ID number (this is crucial) to 39118. You can also visit the website www.nationaloptout.co.za. We will suggest if you have more than 1 mobile number that you register all your numbers on the Do Not Call list.
Kind Regards,
Customer Care
Elite Mobile's reply09 Jan 2019, 11:00
Official
Good Day jolene-boulton
Thank you for bringing this matter to our attention and providing us the opportunity to assist us further.
Kindly be advised your query has been resolved. We apologise for the inconvenience, and once again, thank you for being understanding.
As per our telephonic conversation, we have removed your numbers from our system and have requested assistance from IT with regards to having your details removed from our data base, please also be advised that as proud members of the DMASA (Direct Marketing Association of South Africa) we assure you that we are compliant and take customers very seriously that do not wish to be contacted. We urge you to please consider following this easy procedure to prevent any direct marketing telephonically, SMS OPTOUT followed by your ID number (this is crucial) to 39118. You can also visit the website www.nationaloptout.co.za. We will suggest if you have more than 1 mobile number that you register all your numbers on the Do Not Call list.
Kind Regards,
Customer Care
Thank you for bringing this matter to our attention and providing us the opportunity to assist us further.
Kindly be advised your query has been resolved. We apologise for the inconvenience, and once again, thank you for being understanding.
As per our telephonic conversation, we have removed your numbers from our system and have requested assistance from IT with regards to having your details removed from our data base, please also be advised that as proud members of the DMASA (Direct Marketing Association of South Africa) we assure you that we are compliant and take customers very seriously that do not wish to be contacted. We urge you to please consider following this easy procedure to prevent any direct marketing telephonically, SMS OPTOUT followed by your ID number (this is crucial) to 39118. You can also visit the website www.nationaloptout.co.za. We will suggest if you have more than 1 mobile number that you register all your numbers on the Do Not Call list.
Kind Regards,
Customer Care