1 reviews | Active since Feb 2019
Elite Mobile - Vodacom upgrade
As a Vodacom Platinum client I expect professional service when being contacted about my account! Elite Mobile have no business ethics or proper business practice procedures as a sister company to Vodacom. This is the second time round that I accepted an upgrade deal through Elite Mobile who have horribly messed this up, I agreed to a specific deal with an agent over the phone and the complete opposite was delivered to me!!!! I have also requested them to then cancel the upgrade and collect the device 3 times with absolutely no acknowledgment or response from Elite Mobile or Vodacom. I feel that I should cancel my entire account with Vodacom and move to another service provider. I have lines with vodacom and this is pathetic customer service!
Thank you for bringing this matter to our attention and providing us the opportunity to assist you further.
Kindly be advised that we acknowledge your cancellation request with Elite Mobile. Please note that a collection has been logged in order for the package to be collected and reversed.
Once the package returns to Vodacom Warehouse and the reversal is complete, you will thereafter be able to do another Upgrade in-store should you wish.
Thank you for your patience and understanding.
Kind Regards,
Elite Mobile Team
Thank you for bringing this matter to our attention and providing us the opportunity to assist you further.
Kindly be advised that we acknowledge your cancellation request with Elite Mobile. Please note that a collection has been logged in order for the package to be collected and reversed.
Once the package returns to Vodacom Warehouse and the reversal is complete, you will thereafter be able to do another Upgrade in-store should you wish.
Thank you for your patience and understanding.
Kind Regards,
Elite Mobile Team