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venessa V

1 reviews | Active since Aug 2017

03 Aug 2017, 09:11

ELITE MOBILE / VODACOM AWARD WINNING BUSINESS PARTNER OR PARTNER IN CRIME?

<p>I HAVE DISCOVERED THAT THERE IS MONEY GOING OFF OUR ACCOUNT FOR AN UNAUTHORISED TRANSACTION MONTHLY. </p> <p> </p> <p>ON TRYING TO RESOLVE THE ISSUE THEY REFUSED TO HELP ME BECAUSE IT IS IN MY HUSBAND'S NAME. </p> <p> </p> <p>NOWHERE DID THEY AT ANY STAGE HAVE PROOF THAT A DEBIT ORDER WAS SIGNED OR APPROVED FOR WITHDRAWALS FROM OUR ACCOUNT.</p> <p> </p> <p>I INTEND LAYING A CHARGE OR THEFT AGAINST ELITE MOBILE AS A RESULT.</p> <p> </p> <p>IN MY OPINION THEY BRING DISREPUTE TO VODACOM AND THE INDUSTRY THEY SERVE.</p> <p> </p> <p>THEY SHOULD NOT EVEN DESERVE TO BE ABLE TO HAVE SOME STAR RATING.</p>

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Replies (2)
Elite Mobile
Elite Mobile's reply03 Aug 2017, 09:24
Official

Good Morning,

Thank you for your inquiry, you will be contact by an escalations agent shortly.

Kind Regards, Elitemobile

Elite Mobile
Elite Mobile's reply18 Aug 2017, 16:23
Official
Good day Mrs Cuthbert Thank you for bringing this matter to our attention and allowing us the opportunity to address the issue. After a full investigation, we have processed a refund for Mr Cuthbert. The funds will reflect in his bank account within the next 7-10 working days. Should you have any further queries, please feel free to e-mail me on *** or call us on the following number ***. We apologize for the inconvenience, and once again, thank you for understanding. Thank you Elite Mobile.