1 reviews | Active since Dec 2016

09 Dec 2016, 07:14

Elite Mobile - Unauthorized add on items on upgrade

<p>I am disgusted to find the following unauthorized items added to the Elite Mobile bill:</p> <p> </p> <p>1. Kintel 49.00</p> <p>2. TechTrace 39.00</p> <p>3. Hotspotter 1GB 45.00</p> <p> </p> <p>I have not even started with the contract and Elite Mobile is dishonest.</p> <p> </p> <p>I would remind Elite Mobile that all calls are recorded, and I did not agree on any of these items.</p> <p> </p> <p>And according to Hello Peter, I am not the only customer with these unauthorized items added.</p> <p> </p> <p>No option but to cancel.</p> <p> </p> <p> </p>

0
Replies (2)
Elite Mobile
Elite Mobile's reply09 Dec 2016, 07:57
Official

Good day,

Kindly be advised, an escalations agents will contact you shortly.

Kind Regards, Elitemobile

Elite Mobile
Elite Mobile's reply13 Jan 2017, 15:48
Official

Good Day

Please be advised that the services have been cancelled.

We do apologise for all inconvenience caused. Should you have any further enquiries, please feel free to contact us on ***or ***.

Thank you.

Kind Regards

Elite Mobile