Elite Mobile *****ulent contract upgrades

I'm utterly disgusted after receiving an unsolicited call from Elite Mobile offering an upgrade to my Vodacom voice contract data at a reduced monthly premium with no changes to my package. After insisting several times to retail the current elements, I agreed to the upgrade. i was shocked to discover after a week that my package was *****ulently changed to a home internet one with no voice. I called to query this with them and have it reversed and was informed that they have to self-investigate for min 14 days or longer and that reversal will take a month to fully reinstate.

I have also noted most of the reviews from other people are similar, wondering how this ********* & charlatan conduct is allowed by the industry. I'm even shocked how Vodacom continues to allow this under their umbrella.

I know their robotic machine will get into action with their default response to refer this to the relevant team without doing anything to sort out this mess.