LD
Latifa D

1 reviews | Active since Jun 2017

02 Jun 2017, 14:13

Elite mobile techtrace and rescuebox *****ery

<p>After taking out a vodacom contract with elite mobile i was suddenly also being debited from techtrace and rescuebox...two companies i d never heard of, and two debits i d never agreed to...finally upon googling them i found similar complaints on hellopeter and am now trying to get the matter resolved and my money back...</p>

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Replies (2)
Elite Mobile
Elite Mobile's reply02 Jun 2017, 14:16
Official

Good day,

Thank you for your enquiry, you will be contacted by an escalations agent shortly.

Kind Regards, Elitemobile

Elite Mobile
Elite Mobile's reply08 Jun 2017, 14:20
Official

Hi Latifa

Thank you for bringing this matter to our attention and allowing us the opportunity to address the issue.

After a full investigation, we have decided to refund you. The funds will reflect in your bank account within the next 7-10 working days.

Should you have any further queries, please feel free to e-mail me on *** or call us on the following number ***.

We apologize for the inconvenience, and once again, thank you for your understanding.

Thank you

Elite Mobile.