ELITE MOBILE SUCKS!!!!

So on 14 Feb I received a call from Elite Mobile offering me an upgrade on one of my Vodacom contracts which I was happy to do. At 10:34 I received an order confirmation and on that Summary was a whole lot of unneccessary charges. I called them back at 10:43 to request the so-called "value added services" removed. I was told that they were offline and she would get someone to call me back as soon as possible. A week later the courier guy is here with my package which I sent back thinking someone would call me. Still no luck. Today I look at my bank statement and find that my account had been debited for all the "value added services". Mad as hell, I called them only be told that they are offline once again and Veronica would get someone to call me back. I want these value added services removed with immediate effect and a total refund within 7 days. Why do I need to pay or accommodate for their inefficiencies?