MS
Melissa S

1 reviews | Active since Jul 2016

15 Jul 2016, 13:46

Elite Mobile *****s your money

<p>I was called a few months ago to sign up for a tablet for R79 per month. According to them I agreed to add onservices of R140 costing more than the tablet. When I saw the amounts going off I immediately queried it. I was refunded for two months and told that I had received sms's and emails confirming I wanted thses services. I requested to hear the call but had no luck. I was told I should of cancelled it when the contact started and that this was procedure. If I had agreed to it via the telephone perhaps I would of cancelled it dont you think. I really feel this is extremely bad service and will never do business with them again. I am also thinking of leaving vodacom and finding another service provider as they are associated with Elite Mobile. I am trually disgusted.</p>

0
Replies (2)
Elite Mobile
Elite Mobile's reply15 Jul 2016, 13:48
Official

Good Day Melissa,

Thank you for your enquiry. You will be contacted shortly by an Escalation agent.

Kind Regards

Elite Mobile

Elite Mobile
Elite Mobile's reply18 Jul 2016, 07:49
Official

Good Morning,

Kindly be advised, as per your telephonic conversation, the refund as been processed, and we have removed your number from our data base.

We sincerely apologise for any inconveniences caused.

Kind Regard, Elitemobile