SZ
Sabelo Z

1 reviews | Active since Nov 2015

25 Aug 2018, 18:41

Elite Mobile ****med me

An agent from Elite mobile called me and said my contract with vodacom is about to expire and I should upgrade my vodacom contract. She said my upgrade will include a MF 283+ ZTE router. I initially agreed. I later checked my contract and realized I had been **** to and my contract wasn't about to expire I was just being manipulated into an upgrade. I called elite mobile the very next day to cancel this upgrade. Then I was informed that I can't cancel because the router was on the way. I said how is that possible because the email I received said my order is still under review. How can it already be sent out. I insisted I do not want the upgrade. The agent said I will still be charged for the once off activation fee. I protested that I can't be charged for an activation fee for something I canceled. They refused to cancel the order or give me an email confirming the cancelation . They initial agent who sold me the upgrade said I could cancel the order within 7 days if I changed my mind. I am very angry at elite mobile, they ****med me.

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Replies (2)
Elite Mobile
Elite Mobile's reply27 Aug 2018, 09:57
Official

Good day,

Thank you for your inquiry, you will be contacted by an escalations agent.

Kind Regards, Elitemobile

Elite Mobile
Elite Mobile's reply27 Aug 2018, 10:58
Official

Good day Belozondo

Thank you for bringing this matter to our attention and providing the opportunity to assist you further.

As per your telephonic conversation the matter was resolved accordingly.

We apologise for the inconvenience caused.

Thank you for your patience and understanding.

Kind Regards, Elite mobile