ELITE MOBILE ****ARTIST COMPANY - VODACOM CONTRACTS **********LY UPGRADED WITHOUT CONSENT

My husband and I have been loyal customers of Vodacom for many years. We prefer to do business at a store where we can see a consultant face to face. Call centres are impersonal and responsibilities can be passed on, you get treated like a number. Elite Mobile phoned us and offered a package as our contracts were due for upgrade. Both of us explicitly declined the offer, stating that we will visit a store when we are ready. We went to Vodacom store in our town. They said that we were upgraded already and confirmed that Elite Mobile did the upgrade. This was done without our consent. When requesting Vodacom to cancel, we were told that they cannot, as Elite Mobile is an agent and they don't have access to their system. The agent continued to share with us that this is not the first complaint they have received in relation to Elite Mobile. My husband phoned Elite Mobile and layed a complaint, which he was told will be investigated. Feedback would have been given within 7 working days. My husband told them he wants both these upgrades cancelled, as he NEVER consented to these contracts. We also requested a copy of the call recording where we declined. 8 Working days later still no feedback. Still busy investigating. We the customers sitting with the inconvenience of not being able to upgrade with Vodacom because another company took it upon themselves to **********ly upgrade on our behalf, and Vodacom not being able to protect it's customers privacy and integrity of their contracts. If any legal person out there takes the time to read my review. Please advise what further legal action we can take, as we are at our wits end now and ready to change service provider for the first time in 25 years.