Elite Mobile **** migration deals/Consultants. BEWARE!!

I received a phone call from 'Vodacom Sales' on the 31/08/2021 at 12:30 from 'Zwakele Ndwande' who offer me a migration on my package with 10Gb of additional data added to my 400 minutes for an extra R20 a month. It sounded to good to be true, and I asked on two occasions before accepting the quote over the phone that I want to confirm that my package cost is not 549.00 but 569.00 a month with the new data add on, of which I didn't get a direct reply from Zwakele. I was sent the documentation on the same day at after 6pm stating that Im migrating to a Red package of R989.00 a month, which I didnt agree to. Diffrence R440 a month and not R20! On the 1st, the following morning I phoned vodacom and reported the matter that the quote differs from what I was offered. I received an sms and a ref(***) from Vodacom stating that the matter is escalated to the back office, but no one phoned me back regarding my issue. On the 2nd I went in to a local Vodacom outlet to source some help in the matter, and thus is how I found out it was an Elite Mobile agent that phoned me for the ***** migration and the correct tarif should have been R679.00 and not R989.00 a month. I was then reverted back to Vodacom aftersales on *** where I logged a second complaint with Dumiseni at aftersales, which intern sent me a second ref number(which also escalated to back office)(ref ***) and told me to wait until the 8th to get feedback and have the migration cancelled and reversed. The 7th came and I decided to get a hold of Elite mobile after phoning in about both of my ref nr sent from Vodacom that was 'resolved' apparently on Friday the 3rd,but no one has contacted me about my issue. I phoned Elite Mobile (***)sameday on the 7th of this month and spoke to Percy, and I explained to him the situation, and I asked if he could assit me with the matter but to no avail. I was told to wait 48hrs to have a manger phone me back. I then phoned back at 15:10 sameday on Elite Mobile customer care and spoke to another Gentlemen name 'Mandla Njoko' I explained the situation, about the incorrect migration and the quoted tariffs, and after a long conversation, 'Mandla Njoko' gave me a ref nr ***,said they are waivering any cancellation fees and doing a full package reversal as I requested with immediate affect as I was mislead by the original consultant (Zwakele Ndwande) that phoned me on the 3/08/2021. I finally thought that Mandla was the solution to the issue, but alas, my hopes of solving this dispute was shreaded when I received a phone call at 14:50pm from Vodacom sales on Friday the 10/9/2021 from a Zakhele from Vodacom Sales, first he stated that my full reversal will be done immediately and that all will be restored to the way it was on my account before I got roped into a ****/bogus transaction from the Original consultant that phoned me at no cost. 4 min went by and I received another call from Zakhele at Vodacom Customer Care requesting a cancellation fee of R2750.00... Thats when I totally lost it! I asked him if he would pay it if he was in my shoes, to which he rep**** 'no' he wouldn't of paid it as well if he was ****med by a consultant that was working for a company that has no transparency whatsoever, and their consultants are con artists and ********. Today is Sunday the 12th, until now no one from Vodacom directs agents has proven to be helpful at all, and I'm m given the runaround by Vodacom customer care and there 'backoffice' staff. Elite mobile is a 'sister/3rd party' company that is owned by comit technologies(Pty) ltd. Im reporting this on hellopeter so that other vodacom customers can be aware of these ******** and not get caught with there lack of service, transparency, and overall bad service. If I dont get the issue resolved this coming week, I will forward all the relevant information to the Ombudsman at ICASA and open a formal case with Ombudsman. I hope the relevant people sees this post and realise that Im not the only person with this issue. I hope Elite mobile managment takes corrective actions immediately as I will not pay the account until this is resolved or the Ombudsman resolves it.