Elite Mobile **** & Fruadsters- email address on website incorrect & Call Centre never returns calls

Call Centre calls to renew vodacom contract and send out a cellphone to physical address. Delivered 18-10-17 and when J3 2016 Black is opened and switched on a black line appears through the screen and doesnt switch on. Call Elite Mobile on 19-10-17 to advise that we want to return the cellphone and cancel the upgrade spoke to Clarisa Moodley at 10:50 who advised that Ram Couriers would collect it betw 3-5 working days. On 26-10-17 call again at 1048 advising that on the 24-10-17 received call from someone regarding collection of cellphone but nobody has arrived to collect and require the phone to be returned and upgrade cancelled totally, again spoke to Clarisa Moodley who advised that it takes 7-14 days to return a cellphone. The information supp**** by callcentre is suspect then ask for email address ********** to send email advising of return and cancellation of upgrade to my dismay email address is wrong ask to speak to manager, on 2 occassions advised that Kubeshini Reddy is the manager but cannot come to the phone ask to leave a message for manager to call me today is 31-10-17 still waiting for Elite mobile manager to call me. Sent emial and immediatley receive response that the email is undeliverable call again on 26-10-17 13:05 ask to speak to a manager and advised by Nkosi Ngiphile again that manager Kubeshini Reddy cannot come to the phone and leave a message with him for manager to call me still no call from Elite Mobile. Advise Nkosi that the email address supp**** by himself and Clarisa is incorrect and also that what is on the website is also incorrect he asks if I'm sure, I send the email 4 times while on the phone with him and advise him from my personal email and work email it has been returned so there is something wrong with their email address. I ask for his technical support team to send me an email so I can respond to them as he advises that the email is correct and they receiving emails, today 31-10-17 still waiting for the email. Called Elite mobile again on 30-10-17 advising that we want to cancel the upgrade as they sent a damaged cellphone and still waiting for them to collect the phone and ask for them to send an email in writing to cancel the upgrade and advise that I require the date that they'll be collecting the cellphone, no email or correspondence from them. From this experience this seems to be a company ******** people and today I see that they've tried to debit my bank account with 4 different debit order amounts that I have not authorized.