LT
Lize T

1 reviews | Active since Sept 2018

20 Nov 2022, 16:44

Elite Mobile ****

On 15 November a service agent from Elite Mobile called me and presented me an migration offer on all 3 my vodacom cellphone contracts. As I am not using any sms, she offered me more airtime for between R10 to R15 on my contracts. But upon receiving the quotations I noticed that the qoures were significantly more, between R150 to R250 more on per contract. Offering deals with false information is ***** and tricking someone in taking a migration offer with no benefit to the customer is not ethical business practice.

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Replies (1)
Elite Mobile
Elite Mobile's reply21 Nov 2022, 08:16
Official
Good Day Lize, we are sorry to hear bout this and will escalate your query to our Customer Care Team to contact you and assist to a resolve. 
Kind Regards, 
Elite Mobile Team