AR
AR R

1 reviews | Active since Mar 2018

14 Jun 2019, 17:52

Elite Mobile ****! Don't fall for it!!

An agent claiming she was from elite Mobile contacted me today "on behalf of Cell C" saying as a loyal customer I qualify for a discount on my cell c package. She had all my details including my ID number and the type of data package that I am on. She insisted for my banking details. When I said I'm not comfortable giving it to her she said that I had already confirmed that my ID number was correct and that is much more important than banking details. She proceeded to tell me the whole process saying I qualified for a R149 discount but in the same sentence saying my debit order amount will be R149. When I told her I didn't understand she said got upset with me and a bit rude and that I wouldn't be paying anything over and above my initial monthly fee for my cell phone package. I then contacted Cell C and informed them of what I was told and they said it is probably a **** as they would never get a 3rd party to discuss such matters. I contacted Elite Mobile (different number as my first call I received from them) and they are unaware of such and they work on behalf of Vodacom. This is clearly a **** and needs to be sorted out. A team leader from a elite Mobile said he would give me feedback. I expect that feedback as soon as possible. Don't answers these calls whatever you do!!

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Replies (3)
Elite Mobile
Elite Mobile's reply18 Jun 2019, 08:44
Official
 Good Day Thank you for your enquiry, an Escalation agent will contact you shortly. Kind RegardsElite Mobile Team 
AR
AR R's update18 Jun 2019, 14:32
Reviewer Update
Shortly? I am still waiting for an agent to contact me....
Elite Mobile
Elite Mobile's reply19 Jun 2019, 10:07
Official
Good Day  AR Van Rooyen

Thank you for bringing this matter to our attention and providing us the opportunity to assist you further.

Kindly be advised that as per telephonic discussion, you were not contacted by Elite Mobile. The agent who contacted you is from Product Shop known as Vas Network.

For any further queries kindly contact Vas Network on ***or email ***.za

We apologise for the inconvenience, and once again, thank you for being understanding. 
 
Kind Regards, 
Elite Mobile Team