NP
Natalie P

1 reviews | Active since Nov 2017

21 Aug 2018, 16:28

Elite mobile ****

Very disgusted with Elite mobile. I cancelled VAS services from Elite mobile a day after Vodacom offered me a new contract with the VAS services as I discovered it was not services I would use. I was told I could cancel at any time. Then this month I get a deduction of R150 off my account for Elite mobile upgrade. Phoned Elite mobile and got told I have to pay R150 even if I cancelled the services. This is unacceptable, what happened to the consumer having 7 days cooling off period according to the consumer protection act, and being charged for a service that was cancelled before the service was even connected.

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Replies (2)
Elite Mobile
Elite Mobile's reply21 Aug 2018, 16:31
Official

Good day,

Thank you for your inquiry, you will be contacted by an escalations agent.

Kind Regards, Elitemobile

Best regards,

Elite Mobile
Elite Mobile's reply22 Aug 2018, 11:27
Official

Good Day Ntpt

Kindly be advised that the R150 debit was for the Upgrade fee and not the additional services.

Kindly note that the additional services are cancelled. We do apologise for any inconvenience caused.

Should you have any further queries kindly contact us on ***or email us on ***

Kind Regards

Elitemobile

Best regards,