Elite Mobile Repeat problems. Beware!!!

<p>A while ago I agreed to upgrade my Vodacom contract via Elite Mobile because the telesales person had left me with the impression that I was dealing directly with Vodacom. As soon as I discovered I had been ******* I cancelled the contract. It was a nuisance because this took an inordinate amount of time during which I was unable to upgrade my contracts with Vodacom. They also deducted R150 from my account which they said was a non refundable admin charge.</p> <p>I promised myself never to deal with this company again - or indeed to agree to any contract verbally with a telesales 'consultant'. My policy is to request an email stating all terms before I agree to anything.</p> <p>A couple of years down the line I have made the same mistake. The salesman spent more time emphasising that they were a direct Vodacom agent that clarifying the name of the company. It just seemed convenient to get my data upgrades without having to go to Vodacom as I was working out of town.</p> <p>The contract arrived with two additional contracts which I did not agree to. They included something called Hotspotter which the salesman had said he was including but never mentioned a contract or a monthly fee and something call Techtrace which he never even mentioned unless it was when the signal dropped.</p> <p>The moment I saw the written contract I wrote and cancelled everything. I won't deal with a company that plays these sort of tricks. At the end of the month I was still debited R150. </p> <p>I have been told that the cancellation can take up to 45 days due to waiting for confirmation from Vodacom so I cannot upgrade my contracts in the meantime and once more that the R150 is a non-refundable admin fee although they had to admit that I had every right to cancel in terms of the CPA.</p> <p>I have also been bombarded with nuisance call from Elite Mobile.</p> <p>Never again will I have anything to do with this company.</p>