Elite Mobile putting me in arreas

Hello Peter<br> <br> a year ago, a company called Elite Mobile, called me promoting their 'TOP UP' product. they informed me that i'll be paying something like R49 for R59 airtime. I took the offer. two months down the line I then lost my phone, bought a new sim card when I tried to do a sim swap Vodacom told me that I have to do my swim swap through Elite mobile. I struggled to get hold of them, when I did I was told they will fax me papers for swim swap and they never did, until someone got my phone and returned to me. with immediate effect I kept on trying to call them again to cancel the contract, I recall speaking to two consultants who promised to send my request to head office and reassuring me it will be cancelled. I continued to experience debit orders, I then strategically ensured they do not get any money in my account. this year I have been in and out of Standard bank and FNB interviews. standard bank declined me due to credit history. I thought it was a car issue of which you also assisted me when insurance did not want to pay. but only to find out it is this issue of Elite mobile.<br> they are now telling me that for me to cancel I need to pay an amount of R969.<br> <br> please help