Elite mobile poor service

I had upgraded a contract with my service provider Vodacom via elite mobile. When my contract kicked in on the 1st March 2021, i immediately contacted Vodacom to let them know that the contract benefits explained to me was not what i had received. Vodacon then directed me to elite mobile who sold the contract to me rather than assisting me any further. I contacted elite mobile atleast 10 x during the the last few months. Each time explaining the issue to a new person. After getting them to review the call made to me to sell me the contract, they realised there was a discrepancy but failed to call and inform me of that. I had to keep following up with them to get any sort of feedback. Each conversation ended with it has been escalated to the manager and they cant do anything further. Every communication i have had with elite mobile was a call i nade to them. They can't transfer me to a senior, escalate any further, provide a resolution etc yet im paying vodacom for a contract with the benefit i have not receuved. i eventually got the managers email *** from a consultant after he mentioned that Bradley was escalated my issue several times before. I have yet to hear from him. If vodacom keeps using companies like this to sell their product they will definitely loose business. I have been a loyal vodacom supporter for years and this is so frustrating. Don't know if this platform will get me anywhere.