1 reviews | Active since Nov 2016

05 Dec 2016, 20:51

Elite Mobile Nightmare

<p>I got a call from a sales woman working at Elite Mobile who was offering me a tablet and R110,00 airtime for R99.00 a month, great deal I thought and opted in, once she had the greenlight on the sale she rambled through the T's and C's and asking me at intervals if I agreed to these terms, when I told her I could not agree as I did not hear a word she had said, she then said she would go slower but failed to start at the beginning as I requested(saying that these terms would be emailed to me, which, 3 days later I still have not received) and continued to ramble on through the script of T's and C's that I had to audibly agree to, I refused to agree to what I had not heard and asked her to cancel the deal, she ignored my request and kept talking, fed up I again asked her to CANCEL the deal and since she was still trying to talk over me I hung up on her. She then called me back with a feeble apology and AGAIN tried to continue where she had left off, I told her to give it up and cancel the deal and then ended the call. 5 minutes later I was receiving SMS's notifying me of my new subscriptions with Safety Box and Hotspotter.</p> <p>I called a number on one of the smses I received and they gave me Elite Mobiles number, when I called I was assisted by a young lady who cancelled these subscriptions(that I had not agreed to take on in the first place) and told her that I had cancelled the contract with one of her colleagues the day before but my request had been ignored and she assured me that her team leader would contact me by the close of business that day, needless to say this never transpired, yet I received a message from RAM informing me that my tablet will be delivered tomorrow.</p> <p>I am now at my wits end, not only did I receive poor service, the contract was not cancelled by the original person handling my call, I was loaded for additional services that I did not request and nobody from Elite Mobile has called, best believe that I will be sending that tablet back tomorrow!</p> <p>It is okay for sales people to be pushy to a certain extent but to blatantly ignore my request to CANCEL the contract based on the fact that I cannot hear legally binding information that I have to agree to is not on and while I was considering the option of taking the tab after this on the pretence that a manager would be in contact with me I am actually no longer interested. All I want now is this contract cancelled and my name s****ped from their call sheets.</p>

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Replies (3)
Elite Mobile
Elite Mobile's reply06 Dec 2016, 09:59
Official

Good Day Tracy

Thank you for your enquiry. An escalation agent will be in contact with you shortly.

Kind Regards

Elite Mobile Team

's update07 Dec 2016, 21:08
Reviewer Update

Thank you Kayla from Elite Mobile for contacting me immediately after I lodged this complaint, your good service and the way you handled my complaint is to be commended.

Elite Mobile
Elite Mobile's reply12 Jan 2017, 10:53
Official

Good Day,

We do apologise for all inconvenience caused caused initially. We are happy to be of assistance. Should you have any further enquiries, please feel free to contact us on ***or ***.

Thank you.

Kind Regards

Elite Mobile