sS
steven S
1 reviews | Active since Dec 2024
19 Dec 2024, 14:57
ELITE MOBILE makes *****ulent promises
I got a call from Elite Mobile under the guise of being Vodacom upgrades. They told me that they were going to reduce my monthly subscriptions as I was a valued Vodacom client, were also gifting me a free Hauwai handset on each of my contracts for the very same reason.
I asked repeatedly if these were upgrades and I was assured that they were not each time. Today I find out that they have processed an upgrade on my contracts, which I had to then get cancelled . THIS IS FAUDULENT !! and action needs to be taken against them. They are giving Vodacom a bad name in the market
Helpful (0)
Replies (5)0
Replies (5)
Elite Mobile's replyOfficial
19 Dec 2024, 15:34Hi Steven
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
Elite Mobile Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
Elite Mobile Team
Elite Mobile's reply19 Dec 2024, 15:34
Official
Hi Steven
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
Elite Mobile Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
Elite Mobile Team
sS
steven S's updateReviewer Update
23 Dec 2024, 13:29The reply above is very much a copy and paste response. I am still waiting for PROPER feedback.
But I am not sure that I will get it
But I am not sure that I will get it
sS
steven S's update23 Dec 2024, 13:29
Reviewer Update
The reply above is very much a copy and paste response. I am still waiting for PROPER feedback.
But I am not sure that I will get it
But I am not sure that I will get it
sS
steven S's updateReviewer Update
02 Jan 2025, 13:34Still no meaningful response from Elite Mobile on this issue !!
From a customer service perspective this is DISGRACEFUL !
From a customer service perspective this is DISGRACEFUL !
sS
steven S's update02 Jan 2025, 13:34
Reviewer Update
Still no meaningful response from Elite Mobile on this issue !!
From a customer service perspective this is DISGRACEFUL !
From a customer service perspective this is DISGRACEFUL !
sS
steven S's updateReviewer Update
08 Jan 2025, 09:08Once again despite promises , I have not received any feedback from Elite Mobile. Vodacom needs to ban them from being a dealer !!!
sS
steven S's update08 Jan 2025, 09:08
Reviewer Update
Once again despite promises , I have not received any feedback from Elite Mobile. Vodacom needs to ban them from being a dealer !!!
Elite Mobile's replyOfficial
08 Jan 2025, 14:31Hi Steven
Regarding reference number ***, we contacted and assisted you in canceling your order while it was still in pending status. Additionally, we regret to inform you that we cannot provide the requested R1500 compensation for the time spent on the call with our sales agent. Please note that no debits have been processed for the upgrade; therefore, no refund is applicable.
Elite Mobile has provided all the necessary information and will not be engaging further on this matter.
Thank you for your understanding.
Kind Regards
Elite Mobile Team
Regarding reference number ***, we contacted and assisted you in canceling your order while it was still in pending status. Additionally, we regret to inform you that we cannot provide the requested R1500 compensation for the time spent on the call with our sales agent. Please note that no debits have been processed for the upgrade; therefore, no refund is applicable.
Elite Mobile has provided all the necessary information and will not be engaging further on this matter.
Thank you for your understanding.
Kind Regards
Elite Mobile Team
Elite Mobile's reply08 Jan 2025, 14:31
Official
Hi Steven
Regarding reference number ***, we contacted and assisted you in canceling your order while it was still in pending status. Additionally, we regret to inform you that we cannot provide the requested R1500 compensation for the time spent on the call with our sales agent. Please note that no debits have been processed for the upgrade; therefore, no refund is applicable.
Elite Mobile has provided all the necessary information and will not be engaging further on this matter.
Thank you for your understanding.
Kind Regards
Elite Mobile Team
Regarding reference number ***, we contacted and assisted you in canceling your order while it was still in pending status. Additionally, we regret to inform you that we cannot provide the requested R1500 compensation for the time spent on the call with our sales agent. Please note that no debits have been processed for the upgrade; therefore, no refund is applicable.
Elite Mobile has provided all the necessary information and will not be engaging further on this matter.
Thank you for your understanding.
Kind Regards
Elite Mobile Team