1 reviews | Active since Oct 2014
elite mobile ***** and **********
how can we cancel an elite mobile deal that we never wanted as we were told we getting one thing and then got another the deal we received is a ****py one and somehow they have messed up the credit score by entering wrong details we have never been able to use the sim card which we pay for every month since the pin didnt work and neither did the puk nr the phone is as useless as anything and we have never used it its been lying in a box since Feb 2019 and we have phoned repeatedly to ask them to collect it then the call center people say we are lying when we explain what the woman said to us over the phone what the deal actually ended up being is not the same. I asked to please listen to the voice recordings to confirm what was told then got a call back saying they listened to it and that she never told us it has different features yet they refuse to forward it to me as proof. i told her i made it very clear i want nothing lower than 64gb on board memory as she kept trying to get us to take 8gb 16gb and 32gb phones ... only when she mentioned huawei y5 (which at that time i did not know was a ****py phone) she explained that it is 8 ram and 64gb rom and that it is ideal for all my needs as i explained to her we do alot of photos and videos of the kids as well as need to be able to run my business apps etc ... We tried to get another vodacom contract and they confirmed that elite mobile messed up the credit score completely as the details entered by them is not the same as details we gave them (details which hasnt changed in about 10 years)
her words were - do what you want but if you change your bank account or reverse the debit orders you will get handed over to credit bureau and we will blacklist you and charge you legal fees. So we will see if this time is any resolve to the matter
her words were - do what you want but if you change your bank account or reverse the debit orders you will get handed over to credit bureau and we will blacklist you and charge you legal fees. So we will see if this time is any resolve to the matter
The absolute refusal to resolve this issue is working on my nerves
I WANT THEM TO COME TAKE THEIR PHONE AND SIM AND SHOVE IT WHERE THE SUN DOESNT SHINE as it has still been untouched since FEB as the sim card numbers on the package does not work. never been able to unlock the sim and use it yet we are paying for it every month.
and he has the nerve to associate himself with vodacom.
ELITE MOBILE is the biggest ******** out there - people should be weary and stay far away from them
The absolute refusal to resolve this issue is working on my nerves
I WANT THEM TO COME TAKE THEIR PHONE AND SIM AND SHOVE IT WHERE THE SUN DOESNT SHINE as it has still been untouched since FEB as the sim card numbers on the package does not work. never been able to unlock the sim and use it yet we are paying for it every month.
and he has the nerve to associate himself with vodacom.
ELITE MOBILE is the biggest ******** out there - people should be weary and stay far away from them
Thank you for bringing this matter to our attention and providing us the opportunity to assist you further.
Please note as per our telephonically discussion the sale is Compliant and we are able to forward the call recording to your nearest Vodacom store.
Should you require any further assistance please feel free to contact or email our Customer Care Department on ***or support@elitemobile,co.za
Kind Regards
Elite mobile Team
Thank you for bringing this matter to our attention and providing us the opportunity to assist you further.
Please note as per our telephonically discussion the sale is Compliant and we are able to forward the call recording to your nearest Vodacom store.
Should you require any further assistance please feel free to contact or email our Customer Care Department on ***or support@elitemobile,co.za
Kind Regards
Elite mobile Team