Elite Mobile lack for customer satisfaction

Good day,

Elite Mobile called my dad, who is a pensioner to upgrade his vodacom contract. My dad did the upgrade and at the end of the month he was deducted the amount they said plus and extra R159. When I called with my dad to query they informed us that it was for some services like showmax and so forth. On 1st of March we cancelled this service. They said it needs 30 days notice so we will pay end of March one last final payment. End of April money again was deducted, when calling we informed system shows the cancelation was done on 1st of March and that the issue will be escalated to debit order department to be canceled and we will get a call after 7 working days to confirm cancelation. No call so we call back and again told system says it has been canceled. I asked to speak with the debit order department to confirm she said she can't transfer me, I them asked to talk to a manager no I can't do that either. Guess what end of May money again is deducted from my dad's account, I call and am told to send an email to support, I email get a reference number. It has been almost 2 weeks and no response on whether the issue has been resolved or not. I have emailed to ask for feedback but get Nothing. When u call it takes more than 20 minutes for them to answer a call you just go on hold and even if you get through they cannot or in my opinion will not assist. This is the 2nd time that we have had an issue with elite Mobile, the first issue was about 3 years ago and I am still waiting for my refund. Vodacom should cancel elite mobile.doing work for them as it is gives then a bad name. Totally disgusting that people get away with *****ing our money and zero response from the company. Their customer service and customer satisfied care is non-existant.