Elite Mobile is running a ****.

An upgrade on my vodacom number *** was done incorrectly on 12 Jan 2022. I requested for an upgrade to be done with a new device, however the upgrade was done incorrectly on the sim only. I requested for this to be reversed so that i can request for another upgrade to be done with this time with a new device, After numerous phone calls I was told that the reversal/cancellation will only happen on the 31st Jan 2022. Ref numbers *** & 153339 & *** Spoke to Saritha, Ryan and Amby. On the 31 Jan i received a sms statting that my upgrade order *** has been completed. Mt new contract price is R319 and has been extended to 31/01/24. On 1 Feb i received another sms thanking me for renewing my Vodacom contract. I tried calling Elite mobile on *** and nobody answered after holding on for 20mins. I called Vodacom complaining of the issue and they informed me that the upgrade was done by Elite mobile and they will forward an urgent request to their back-off team for urgent cancellation. Ref ***. This the second time in less than 6 months where Elite Mobile has incorrectly processed upgrades on number ***