AB
Andre B
1 reviews | Active since Feb 2013
07 Sept 2022, 13:11
Elite Mobile is incompetant
Elite Mobile contacted me to "help me" get the correct cell package, as I was not using my SMS bundle from my current deal. The quoted price of the new deal was R376 per month. The sales person did not include my handset and additional charges and now the monthly total comes to R501. To cancel the new deal I must pay a R550 penalty for the mistake of Elite Mobile. I am not happy with Elite Mobile. I am still waiting for the e-mail with my new contract details.
Helpful (0)
Replies (1)0
Replies (1)
Elite Mobile's replyOfficial
07 Sept 2022, 13:49Hi Andre,
We apologize for the inconvenience or unpleasantness we may have caused.
We do see that you have contacted our Customer Care call center, you spoke with the consultant and he advised you of these fees.
Please reach out to us should you require any assistance, we are always willing to assist.
Kind Regards,
Elite Mobile.
We apologize for the inconvenience or unpleasantness we may have caused.
We do see that you have contacted our Customer Care call center, you spoke with the consultant and he advised you of these fees.
Please reach out to us should you require any assistance, we are always willing to assist.
Kind Regards,
Elite Mobile.
Elite Mobile's reply07 Sept 2022, 13:49
Official
Hi Andre,
We apologize for the inconvenience or unpleasantness we may have caused.
We do see that you have contacted our Customer Care call center, you spoke with the consultant and he advised you of these fees.
Please reach out to us should you require any assistance, we are always willing to assist.
Kind Regards,
Elite Mobile.
We apologize for the inconvenience or unpleasantness we may have caused.
We do see that you have contacted our Customer Care call center, you spoke with the consultant and he advised you of these fees.
Please reach out to us should you require any assistance, we are always willing to assist.
Kind Regards,
Elite Mobile.