VK
Vicky K
1 reviews | Active since Apr 2020
04 Jun 2024, 15:24
Elite mobile is dishonest
I got an unsolicited call this morning from someone at elite mobile from *** telling me that my daughter was using excessive data and that for R25 less per month, they could migr me to a package providing more data. I asked how much was used, and was told a lot. I accepted and then checked and her data usage is minimal. I would have been paying R300/month more. I then confirmed with vodacom amd have tried to change the upgrade. Not sure if it's happened. This is completely dishonest amd unacceptable
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Replies (1)Elite Mobile's replyOfficial
04 Jun 2024, 15:53Good Day Vicky
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
Elite Mobile Team
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
Elite Mobile Team
Elite Mobile's reply04 Jun 2024, 15:53
Official
Good Day Vicky
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
Elite Mobile Team
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
Elite Mobile Team
