ELITE MOBILE IS A ***** THEY LIE AND TRICK YOU INTO CONTRACTS

To whom it may concern, At 11h43 on the 21st August 2024 I received a phone call form an individual who identified himself as a representative call from Vodacom; When I queried with him who he was he reconfirmed that he was working for Vodacom and started to quote my Name, ID, and E-mail address, once he did this I assumed he was in fact from Vodacom as all the information he gave me was correct; He advised me that the packages for my numbers *** and *** were to be discontinued on the 1st September 2024. – FIRST LIE; The current package is 2.6gb of data and 400minutes; He stated that they were moving me to a new package from the 1st of September which would be 6gb data and 600 minutes at the same price of R789.00 per month. – SECOND LIE He then asked me how long I had been a customer of Vodacom, and I said approx. 35 years; He then said due to this I qualify for a FREE Bluetooth speaker for each number. THIRD LIE As I said, as I thought it was directly from Vodacom I responded to all their questions, and he even called a manager to speak to me to verify on the phone. I then called the dealer that I always deal with, just to confirm that this was correct; She then told me: The package that these two numbers are on do not expire; The new package is in fact more expensive than the existing package; The speaker is not free it is in fact an “upgrade” and I therefore would not be able to upgrade these numbers for 2 years. After this discussion I did the following: Called Elite mobile to cancel everything immediately; They advised they have, and gave me a reference number ***; I called Vodacom direct and also advised them of the situation and asked them to ensure that this was cancelled. Vodacom cancelled that all changes for these numbers have been cancelled. I understand that the Man that first called me from Elite Mobile is Mr. Selwyn Naidoo. I have the following questions for Vodacom: How can you work with a company that blatantly lies to your customers; How can you work with a company that commits ***** on Vodacom customers; How can you work with a company that uses personal information of Vodacom customers to lie and commit ***** on Vodacom customers. I have been a loyal customer of Vodacom for approx. 35 years I have 4 numbers with you and based upon this I will never trust any call from Vodacom going forward. I would like feedback as to what action Vodacom is taking against Elite Mobile.