1 reviews | Active since May 2017

02 May 2017, 08:22

ELITE MOBILE IS A **** - Resquebox, somusic, safety

<p>Telemarketers phoned me to sell me a 2GB data voucher that comes with a "free" tablet for being with Cell C for 10 years. Then they signed me up for THREE ******* SERVICES - Rescuebox, somusic, and safety - that all deducted amounts off my bank account AFTER I cancelled EVERYTHING ASSOCIATED WITH THE SO-CALLED "DEAL". </p> <p>I cancelled everything within the 14-day "cooling-off" period. The reason I cancelled it is because I received an SMS from Rescuebox congratulating me for joining their service (which I do not want/need/request). I had previously encountered Rescuebox. Someone signed up my mother by LYING her into a 2-year cellphone contract along with these stupid services that simply deducted money off her account for years and it took weeks to figure out who was taking it and how to cancel it. When I saw the Rescuebox SMS, I realised it was Elite Mobile who ****med my mother into those ridiculous services, and I thus immediately cancelled everything because I refuse to support ********* businesses.</p> <p>By taking my money after I cancelled the service within my 14-day cooling-off period Elite Mobile STOLE MY MONEY. IT'S ******* and I am lodging a complaint with the consumer protection commission. I WANT MY MONEY BACK.</p> <p> </p> <p> </p>

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Replies (2)
Elite Mobile
Elite Mobile's reply02 May 2017, 11:40
Official

Good Morning,

Thank you for your enquiry, you will be contacted by an escalations agent shortly,

Kind Regards, Elitemobile

Elite Mobile
Elite Mobile's reply17 May 2017, 12:00
Official

Hi Hein

Thank you for bringing this matter to our attention and allowing us the opportunity to address the issue.

A refund is being processed for you. Kindly allow 7-10 days for the funds to reflect in you bank account.

We apologize for the inconvenience, and once again, thank you for your understanding.

Thank you

Elite Mobile.