1 reviews | Active since Apr 2012
Elite Mobile is a ****
<p>I received a phonecall to say that because I've been with Vodacom for 10 years I get a free tablet with 2GB data for R129 pm. I signed up for this deal only. I then releasised that almost R200 are being deducted from my account every month for things like Rescuebox, Safetybox, Hotspot and SoMusic – I never subscribed to any of these services.</p> <p>Phoned the call center and the woman said that you are automatically subscribed to these unless you opt out from the activation sms that you receive. I never received an activation sms & I never opted-in for these services. I would like the almost R400 back that has been debited from my account for the last 2 months.</p> <p>This is really unprofessional. You can’t just put debit orders through for things you never subscribed or used.</p>
Good day,
Thank you for your enquiry, you will be contacted by an escalations agent shortly.
Kind Regards, Elitemobile
Good day,
Thank you for your enquiry, you will be contacted by an escalations agent shortly.
Kind Regards, Elitemobile
Hi Elaine
Thank you for bringing this matter to our attention and allowing us the opportunity to address the issue.
A refund is being processed for you. Kindly allow 7-10 days for the funds to reflect in your bank account.
We apologize for the inconvenience, and once again, thank you for your understanding.
Thank you
Elite Mobile.
Hi Elaine
Thank you for bringing this matter to our attention and allowing us the opportunity to address the issue.
A refund is being processed for you. Kindly allow 7-10 days for the funds to reflect in your bank account.
We apologize for the inconvenience, and once again, thank you for your understanding.
Thank you
Elite Mobile.
