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elaine B

1 reviews | Active since Apr 2012

04 May 2017, 11:50

Elite Mobile is a ****

<p>I received a phonecall to say that because I've been with Vodacom for 10 years I get a free tablet with 2GB data for R129 pm. I signed up for this deal only. I then releasised that almost R200 are being deducted from my account every month for things like Rescuebox, Safetybox, Hotspot and SoMusic – I never subscribed to any of these services.</p> <p>Phoned the call center and the woman said that you are automatically subscribed to these unless you opt out from the activation sms that you receive. I never received an activation sms & I never opted-in for these services. I would like the almost R400 back that has been debited from my account for the last 2 months.</p> <p>This is really unprofessional. You can’t just put debit orders through for things you never subscribed or used.</p>

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Replies (2)
Elite Mobile
Elite Mobile's reply04 May 2017, 13:02
Official

Good day,

Thank you for your enquiry, you will be contacted by an escalations agent shortly.

Kind Regards, Elitemobile

Elite Mobile
Elite Mobile's reply11 May 2017, 11:52
Official

Hi Elaine

Thank you for bringing this matter to our attention and allowing us the opportunity to address the issue.

A refund is being processed for you. Kindly allow 7-10 days for the funds to reflect in your bank account.

We apologize for the inconvenience, and once again, thank you for your understanding.

Thank you

Elite Mobile.