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christelle D
1 reviews | Active since Jun 2014
27 Aug 2022, 22:05
Elite mobile is a ****
Elite mobile phoned me on the 26th of May to do an upgrade. They promised the phone would be delivered within 7-10 working days. To date no phone has been delivered, I have made countless calls with no success of finding out where on earth this ‘upgrade’ is. My last call I spoke to Salome (she was great) but I was promised that the phone would be returned so I can cancel this ‘upgrade’. I checked the tracking number and there is no trace of a return. I wish I never dealt with them, I will never deal with them again and just want to know after 3 months where on earth this apparent upgraded device is at. I am beyond desperate and tired of all the phone calls.
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Replies (3)
Elite Mobile's replyOfficial
29 Aug 2022, 08:18Good Morning Christelle,
We profusely apologize for the experience that you have gone through.
What we can do is attempt to expedite this query for you, we will escalate this to our Customer Care department, one of our consultants will be in contact with you.
Again, we are sorry.
Kind Regards,
Elite Mobile.
We profusely apologize for the experience that you have gone through.
What we can do is attempt to expedite this query for you, we will escalate this to our Customer Care department, one of our consultants will be in contact with you.
Again, we are sorry.
Kind Regards,
Elite Mobile.
Elite Mobile's reply29 Aug 2022, 08:18
Official
Good Morning Christelle,
We profusely apologize for the experience that you have gone through.
What we can do is attempt to expedite this query for you, we will escalate this to our Customer Care department, one of our consultants will be in contact with you.
Again, we are sorry.
Kind Regards,
Elite Mobile.
We profusely apologize for the experience that you have gone through.
What we can do is attempt to expedite this query for you, we will escalate this to our Customer Care department, one of our consultants will be in contact with you.
Again, we are sorry.
Kind Regards,
Elite Mobile.
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christelle D's updateReviewer Update
28 Sept 2022, 11:39This still has not been resolved. 4 months down the line I am now receive a sms stating the device that I “upgraded” to was ******. Elite mobile just cannot get this sorted. I spoke to Simphiwo that said how ridiculous I am questioning this as I am not even paying for the device. ***. I still cannot upgrade and cannot charge my device anymore. I have been told that they cannot track this order with RAM
couriers so they cannot do anything. How on earth is this possible, how can this not be resolved???
couriers so they cannot do anything. How on earth is this possible, how can this not be resolved???
cD
christelle D's update28 Sept 2022, 11:39
Reviewer Update
This still has not been resolved. 4 months down the line I am now receive a sms stating the device that I “upgraded” to was ******. Elite mobile just cannot get this sorted. I spoke to Simphiwo that said how ridiculous I am questioning this as I am not even paying for the device. ***. I still cannot upgrade and cannot charge my device anymore. I have been told that they cannot track this order with RAM
couriers so they cannot do anything. How on earth is this possible, how can this not be resolved???
couriers so they cannot do anything. How on earth is this possible, how can this not be resolved???
cD
christelle D's updateReviewer Update
01 Oct 2022, 01:16STILL NO RESOLUTION! I tried to upgrade again today but I cannot after Elite promised me it would be sorted out. Even got a manager involved that promised to phone me back- never happened.
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christelle D's update01 Oct 2022, 01:16
Reviewer Update
STILL NO RESOLUTION! I tried to upgrade again today but I cannot after Elite promised me it would be sorted out. Even got a manager involved that promised to phone me back- never happened.