elite mobile ( I WANT MY MONEY BACK)

I want my money back, after calling , emailing after 1 week, no refund has been made, i even sent through my bank statement to show proof of these unauthorized debits, they response is Good Day Zaheer

Hope you are well

Kindly note as per company process we will need to await for the debit to reflect as successful before any refund can be processed .

Kind regards

this is *****ing the problem is that my bank (Capitec) charges R70 for a reversal. I want my money back.