CB
Chris B
1 reviews | Active since Jul 2011
11 Dec 2018, 17:30
Elite Mobile - *****
I have just found out that Elite Mobile has upgraded my Vodacom contract for another 2 years without my permission or any sort of consent from me.
This is completely ********* and a complete violation of the consumer protection act.
Now I am being sent from pillar to post with all parties laying the blame at the other with no clear path to resolution.
I simply want to cancel this unwanted contract and wash my hands of Vodacom and the ********** Elite Mobile.
Helpful (0)
Replies (5)0
Replies (5)
Elite Mobile's replyOfficial
12 Dec 2018, 09:21 Good Day Thank you for your enquiry, an Escalation agent will contact you shortly. Kind RegardsElite Mobile Team
Elite Mobile's reply12 Dec 2018, 09:21
Official
Good Day Thank you for your enquiry, an Escalation agent will contact you shortly. Kind RegardsElite Mobile Team
CB
Chris B's updateReviewer Update
12 Dec 2018, 09:51It’s just not good enough to only action this kind of request after I post on hellopeter!
If you look at all the complaints, your standard response is “we are sorry, we will contact you”. It should never get to this point - you should do ethical business from the start and build trust for long term gains, not cheat, ***** and lie for short term profits.
When I am contacted, I will be expecting a copy of the voice recording of our conversation where you supposedly had my permission to renew/upgrade my contract.
CB
Chris B's update12 Dec 2018, 09:51
Reviewer Update
It’s just not good enough to only action this kind of request after I post on hellopeter!
If you look at all the complaints, your standard response is “we are sorry, we will contact you”. It should never get to this point - you should do ethical business from the start and build trust for long term gains, not cheat, ***** and lie for short term profits.
When I am contacted, I will be expecting a copy of the voice recording of our conversation where you supposedly had my permission to renew/upgrade my contract.
CB
Chris B's updateReviewer Update
12 Dec 2018, 11:35I have just spoken again with Vodacom and with a call centre agent at Elite Mobile.
Elite Mobile have no record of me in their systems, however Vodacom insist that the contract was upgraded by Elite Mobile. I am still unable to cancel this renewal. I suggest that Elite Mobile contacts Vodacom to understand why both parties are unable to reach consensus on who is responsible.
CB
Chris B's update12 Dec 2018, 11:35
Reviewer Update
I have just spoken again with Vodacom and with a call centre agent at Elite Mobile.
Elite Mobile have no record of me in their systems, however Vodacom insist that the contract was upgraded by Elite Mobile. I am still unable to cancel this renewal. I suggest that Elite Mobile contacts Vodacom to understand why both parties are unable to reach consensus on who is responsible.
Elite Mobile's replyOfficial
13 Dec 2018, 14:15 Good Day Chris B
Thank you for bringing this matter to our attention and providing us the opportunity to assist us further.
Please note as per telephonic conversation, this query has been resolved.
Kind regards
Customer Care
Thank you for bringing this matter to our attention and providing us the opportunity to assist us further.
Please note as per telephonic conversation, this query has been resolved.
Kind regards
Customer Care
Elite Mobile's reply13 Dec 2018, 14:15
Official
Good Day Chris B
Thank you for bringing this matter to our attention and providing us the opportunity to assist us further.
Please note as per telephonic conversation, this query has been resolved.
Kind regards
Customer Care
Thank you for bringing this matter to our attention and providing us the opportunity to assist us further.
Please note as per telephonic conversation, this query has been resolved.
Kind regards
Customer Care
CB
Chris B's updateReviewer Update
13 Dec 2018, 14:39Hi,
Thank you. The query has been resolved.
CB
Chris B's update13 Dec 2018, 14:39
Reviewer Update
Hi,
Thank you. The query has been resolved.