1 reviews | Active since Dec 2016
Elite Mobile for Vodacom upgrade
Received a call from Bonisiwe at Elite Mobile to upgrade my 2 contracts with Vodacom. I did the upgrades with her, then she proceeds to tell me that there is a R159 once off admin fee per contract and that she can have it deducted over 2 months. I asked her twice if it was only a once off thing and she confirmed. When I received the email confirming my upgrade details, I saw a R159 subscription for Showmax & Rescuebox, and on enquiring with Elite Mobile, I was told it was not a once off fee but a monthly subscription. People like Bonisiwe do not deserve a job. I now cancelled the entire upgrade and hoping Vodacom knows they have just lost out on 2 upgrades because they use *********** people to do their work.
We profusely apologize for the experience you have had with Bonisiwe.
Please allow for us to audit the call that took place between you and the consultant. Once completed, the consultant will be trained should we identify any training gaps.
Kind Regards,
Elite Mobile.
We profusely apologize for the experience you have had with Bonisiwe.
Please allow for us to audit the call that took place between you and the consultant. Once completed, the consultant will be trained should we identify any training gaps.
Kind Regards,
Elite Mobile.
