Elite Mobile - Extremely Bad customer service

On 12th January 2022 a consultant from Elite Mobile called me requesting if I am interested in an upgrade. I indicated that I am, after verification of my personal details we proceeded. I requested for an upgrade on mobile number *** with a new phone i.e. Samsung A52 S. We agreed on the upgrade value and thereafter I was referred to the manager for final approval. During this process I also agreed on another upgrade on a different number (my daughters). I received the new phone for my daughter but did not receive the new Samsung A52 S device. I have been emailing their Customer Care on *** and Veronica Potts requesting for the new phone. On reply i was informed that the number is upgraded to NO Phone. I responded saying that they should listen to the recorded conversation as i requested for a new phone Samsung A52 S. I have been calling Vodacom on *** and they cannot help me either.