elite mobile disgusting service

Kubeshni Naidoo- ref: #***

there was a consultant from elite mobile that called in in march/april- telling me that I qualified for a Samsung contract- we did the whole application process and then I requested a second contract of the same kind - he said he would call me the next day to do the second application because I did mention to him that I did not want my contract if I could not get the second one. After my contract was done- he never called back and I was told later by 2 other consultants that he had **** and a second contract of the same kind was not possible. I then cancelled my contract before the cellphone even reached me, meaning that the courier never actually got to me.

since then my account has been debited on the 29th april, 29th may and 3rd june- each time for R199 and another R59.

when I called elite mobile I was told that this cannot be reversed because the services remain regardless of whether or not you take the contract. this is something I cannot understand as these charges are for screen protect- which screen are they actually charging to protect if i've never actually received the handset. why do they decide to take it upon themselves to keep services without contacting me. if I've cancelled the contract- all services should fall away or someone should have contacted me asking if I would like to keep the "value added" services as they call it. how do they know that what phone I have or if the phone I have even belongs to me ? and how does my account get debited on the 30th may and again the 03rd june? they refuse to now refund my money and this I am not at all happy with- if I do not get a refund I will take this legal.