BK
Boeta K
1 reviews | Active since May 2023
12 May 2023, 09:34
Elite Mobile deductions
Good day i have been contact by Elite mobile(thought it was Vodacom)to upgrade my phone.I upgrade my number and sins then they deducted R178 from my account.I did not give Elite Mobile consent to deduct money from my account.I have mail them but no response.The next step is to deduct the amount from my vodacom bill because they do busness.
Helpful (0)
Replies (1)0
Replies (1)
Elite Mobile's replyOfficial
15 May 2023, 08:42 Good Day Boeta
Thank you for reaching out to us, we will escalate to our Customer Care Team, as you may have been debited for value added services, our Team will listen to the call recording and if you did not agree, you will be refunded.
Kind Regards,
Elite Mobile Team
Thank you for reaching out to us, we will escalate to our Customer Care Team, as you may have been debited for value added services, our Team will listen to the call recording and if you did not agree, you will be refunded.
Kind Regards,
Elite Mobile Team
Best regards,
Elite Mobile's reply15 May 2023, 08:42
Official
Good Day Boeta
Thank you for reaching out to us, we will escalate to our Customer Care Team, as you may have been debited for value added services, our Team will listen to the call recording and if you did not agree, you will be refunded.
Kind Regards,
Elite Mobile Team
Thank you for reaching out to us, we will escalate to our Customer Care Team, as you may have been debited for value added services, our Team will listen to the call recording and if you did not agree, you will be refunded.
Kind Regards,
Elite Mobile Team
Best regards,