TN
Themba N

1 reviews | Active since Feb 2017

01 Feb 2017, 23:03

Elite Mobile Debit Orders

<p>Elite Mobile called me offered me a tablet, took my details and promised to deliver last year. They debited my account with 4 different debit orders in one month totalling R198 under the disguise of the following titles. HOTSPOTTEREM- ********** -3 for R45.00, SOMUSIC EM- ********** -5 for R49.00, SAFETY EM- ********** -4 for R49.00 and RESCUEBOX EM- ********** -2 for R55.00. They never delivered anything yet they had the audacity of debiting my account for two months. This guys must pay back my money the deducted in December, remove me from their databes and then I wont want anything else to do with these **********</p>

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Replies (2)
Elite Mobile
Elite Mobile's reply01 Feb 2017, 23:08
Official

Good day,

Kindly be advised, you will be contacted by an escalation agent to help resolve your enquiry.

Kind Regards, Elitemobile

Best regards,

Elite Mobile
Elite Mobile's reply06 Feb 2017, 16:40
Official

Hi Themba

Thank you for bringing this matter to our attention and allowing us the opportunity to address this matter.

We have processed a refund, please allow 5-10 days for the funds to reflect in your bank account.

We apologize for the inconvenience, and once again, thank you for your understanding.

Kind regards.

Best regards,