TW
Thembile W

1 reviews | Active since Feb 2019

01 Feb 2019, 10:26

Elite Mobile - ******, selling faulty phones

Bunch of ******, that is Elite Mobile.

They sold me a faulty phone that heats up with a single phone call. I reported the phone a day after delivery and the promised to fetch it since November 2018. Every time I call them, they promise to fetch it.

They always plead that I must reverse the payment and promise to fetch the phone. It is not the first time they have done this, in 2015, they sold me a Samsung tablet that has a cracked screen, they promised to fetch it and they never did until I finished paying for the tab.

There are so many complaints about their business.

0
Replies (2)
Elite Mobile
Elite Mobile's reply01 Feb 2019, 10:29
Official
Good Morning, 

Thank you for your inquiry, you will contacted by an escalation agent.

Kind Regards, Elitemobile
Elite Mobile
Elite Mobile's reply07 Feb 2019, 10:25
Official
 Good Day  Thembile W

Thank you for bringing this matter to our attention and providing us the opportunity to assist us further. 

Kindly be advised your query has been resolved. We apologise for the inconvenience, and once again, thank you for being understanding. 

Please note the unit has been collected and cancellation will be processed once the parcel is reflecting on Vodacom system 

Kind regards 
Elite Mobile