MS
Monique S

1 reviews | Active since Jan 2016

04 Feb 2025, 12:29

ELITE MOBILE COMMITS ***** ON VODACOM CUSTOMERS ACCOUNTS

Elite mobile committed ***** on my contracts by upgrading a contract that we never spoke about on the phone! They phoned me back after they listened to the recordings and confrimed that the number in question was never spoken about! I demanded my money back as the number in question is a number I never use and don't even have a phone for! Now they are going to take more than a month to give me my money back! Vodacom shouldn't do business with these people they will loose customers! HORRIBLE COMPANY!

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Replies (1)
Elite Mobile
Elite Mobile's reply06 Feb 2025, 10:08
Official
Hi  Monique 

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the lookout for a call from our team.

Kind Regards,
Elite Mobile