Elite Mobile - breach of POPI act

Received a call (Call centre) and was advised that I qualify for better data and talk time. I asked if this is an adjustment or w new contract. They assured me it's not a new contract. I'm on a very expensive contract that only has data and call time, no device. I want my current contract to expire so I can migrate to something better. The next day I get a call from an insurer who insures phones asking if I received my phone. Then I get an sms from SafeBase to say they will be deducting R149 from my account every 15th of the month. I never agreed to any of this and certainly didn't get a device. I phoned and emailed to cancel this and Elite mobile advised I should contact SafeBase call centre. That means they gave my bank details and personal details to a company (SafeBase) which is not directly related to Elite mobile. This is a serious breach of the POPI act. I received an sms that SafeBase has been canceled and then on the 15th they deduct R149 from my account and advise that there is a 20day cancellation period so I'm liable for the charge. I never agreed to this service!!!! They then advised in writing that I will get a refund if I didn't agree. Fact is I never did and they cannot prove that I agreed - how i this even legal and that means my personal detail and bank details are shared without my permission.

Elite mobile doesn;t take any responsibility, yet this is a result of their call centre phoning me.

Do not trust this company and do not entertain their call centre at all. You will be at risk.