1 reviews | Active since Jul 2016

17 Mar 2017, 23:00

Elite mobile biggest ****** in telecoms

<p>I was contacted be elite mobile to upgrade my daughters R99 contract to R79 a month debit orders went off R150 for an early upgrade(whats the point!!!!if I knew inwouldnt upgrade early!!!!)another R49 and R39 for value added services!!!!what the hell is hotspotter and what ever else!They dont answer properly on social media and emai si i went all the way to their umhlanga offices(from jhb)No one wanted to face me or help me I am taking this story to carte blanche!Everyday they are *****ing frim people!</p>

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Replies (3)
Elite Mobile
Elite Mobile's reply18 Mar 2017, 09:02
Official

Good day,

Thank you for your inquiry you will be contacted by an escalations agent.

Kind Regards, Elitemobile

's update19 Mar 2017, 15:52
Reviewer Update

More than 48 hours and still nothing!I never wanted an early upgrade and all the xtra s!!!!That contract is for my 4year old daughter to use on an old phone just to be able to whatsapp and phone the grandparents every now and then!!!!!!Wish wish wish I put the phone down immediately when these ****** phoned pretending to offer what they where not!!!How can vodacom allow this to happen?This goes a lot further than the meets the eye,

Elite Mobile
Elite Mobile's reply20 Mar 2017, 09:34
Official

Hi Madri

Kindly be advised, as per previous communication you were advised that you did agree to the value added services, therefore no refund is due,

With regards to your inquiry on the R150 upgrade fee, the sales agent advised you on the cost and you agreed.

We have sent you the transcript of the call

Thank you

Elite Mobile.