Elite Mobile Bad Services

I was due for an upgrade on my existing cell phone contract. Just before I went to a vodashop I got a call from them. They said the act on Vodacom's behalf and can assist me with the upgrade. So we proceeded with it. The operator gave me all the options and I then went for the 75min, 200 sms, 3Gig data with an Iphone 6s. He said the monthly price and I said that was correct. He said that I will receive sms's with further detail. I got the sms's and the one said that my phone will be delivered within 24-96 hours. I waited a week and then phoned them asking where is my phone. They said they were offline. I again phoned after the weekend and got a operator. Gave her my details she said that the contract was for a non modem and that nothing has to be delivered. I then explained that that was incorrect. She then said they will listen to the tapes and get back to me after a week. I need a phone right now I said and wanted to speak to a manager who can give me the proper answers. Got disconnected. Now every time I phone them they are offline. I need answers as to what they going to do to fix this.<br> <br> Regards